Frequently Asked Questions

We deliver across all seven Emirates: Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah and Umm Al Quwain. We do not currently ship outside the UAE.

Order before 2PM on a business day (Monday to Friday) and we dispatch the same day; the courier then delivers on the next business day. Orders placed after 2PM, or on Saturday or Sunday, are dispatched on the next business day. Ras Al Khaimah and Fujairah may take one additional day. We do not offer same-day delivery — the Shipping & Returns page has worked examples.

Shipping is free on orders of AED 250 and over. Below that it is a flat AED 25. There is one shipping option at checkout — we do not offer a paid express service.

We offer a 15-day return policy on all unused, unopened items. If there is a manufacturing defect, we will replace or refund regardless of the timeframe. Contact us to initiate a return.

All Chako Lab products carry a 12-month warranty against manufacturing defects. This does not cover damage from misuse, drops, or normal wear and tear.

Most products are hand-wash recommended. Avoid abrasive cleaners on coated or ceramic surfaces. Do not microwave vacuum-insulated stainless steel products. Check the individual product page for specific care instructions.

Gift packaging is available on selected items. Look for the gift option at checkout. You can also add a personalised message.

Once your order ships you will receive an email with a tracking number. You can also contact us via the Contact page for order status updates.