Shipping & Returns

What shipping costs

We currently deliver within the United Arab Emirates only. There is one shipping speed at one price — there is no express option at checkout.

When your order arrives

Two separate things happen after you order. First we dispatch it — we pack your parcel and hand it to the courier. Then the courier delivers it to you. Those are different days, and the times below say which is which.

Dispatch

Order before 2PM on a business day and we dispatch the same day. Order after 2PM, or on a weekend, and we dispatch on the next business day.

Delivery

The courier delivers on the next business day after dispatch.

Business days

Monday to Friday. Saturday and Sunday are not business days — orders placed then are dispatched on Monday.

RAK & Fujairah

Deliveries to Ras Al Khaimah and Fujairah may take one additional day.

Tracking

As soon as your order is dispatched you will get an email with a live tracking link.

We do not offer same-day delivery. The earliest any order arrives is the next business day after it is dispatched.

Worked examples

Add one day for Ras Al Khaimah and Fujairah.

Eligibility for Returns

You may request a return within 15 days of receiving your order if the item:

• Arrived damaged or defective.
• Is incorrect or not as described.
• Is unused, in original packaging, and with all tags intact.

To start a return, please contact us at hi@sundooq.me with your order number and photos of the item.

Non-Returnable Items

For hygiene and safety reasons, certain products are non-returnable. These include, but are not limited to:

• Personal care items (e.g., drinkware and bottles, once used).
• Opened or used products.
• Gift cards or promotional items.

Return Process

Once your request is approved:

• You’ll receive instructions for courier pickup or drop-off.
• Returned items will be inspected within 3–5 working days of receipt.
• If approved, you’ll be eligible for either a refund or store credit.

Please ensure items are securely packaged. We reserve the right to decline returns that do not meet quality inspection standards.

Refunds

Refunds are processed to your original payment method within 7–14 working days after approval. Depending on your bank, the refund may take additional time to reflect.

Shipping and handling fees are non-refundable unless the item was faulty or incorrect.

Exchanges

If you prefer an exchange for the same or a different product, we’ll be happy to arrange it based on availability. Exchanges are subject to inspection and product stock.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please notify us within 48 hours of delivery with your order number and clear photos of the item and packaging. We’ll prioritize your replacement or refund at no additional cost to you.

Cancellation Policy

Orders can be cancelled within 2 hours of purchase if they have not yet been processed or shipped. After dispatch, the standard return process applies.

Responsibility for Return Shipping

For eligible returns (damaged or incorrect items), we cover the return shipping costs. For discretionary returns (change of mind), the customer may be responsible for shipping fees.

Personalized and Engraved Items

Items customized with a personalized engraved name or message are made especially for you and are not eligible for return or exchange.

However, if your personalized item arrives damaged or has a manufacturing defect, we will gladly offer a replacement, exchange, or refund, depending on product availability and the nature of the issue. To help us resolve it quickly, please contact us within 48 hours of delivery and include your order number and clear photos of the item and packaging.

Warranty

All products carry a 12-month warranty against manufacturing defects. Contact us with proof of purchase to make a warranty claim.